Frequently Asked Questions

Our head office and warehouse is open from 8:30 to 5:30pm Monday to Friday (excluding Public Holidays). If you require an item outside these hours we may be able to assist. Please call our main line 1300 236 467 and it will be diverted to a staff mobile who may be able to assist. Please note that an out of hours surcharge will be applied.
 

Yes you are welcome to visit us at Dingley Village premises during opening hours.

Please contact the office 1300 236 467 for information on opening an 30 day trade accounts. We also accept VISA and MASTERCARD. Sorry we do not accept American Express.

Yes, this is not a problem. Please contact the office 1300 236 467 or email [email protected] with your requirements.

ADM Instrument Engineering will accept goods for return providing they adhere to the following points:

1. They are new, never used in the original unmarked packaging.
2. They are not a custom made or specially manufactured product.
3. They are returned within 6 months of purchasing from ADM.
4. The freight back to ADM is pre-paid.

Where the return product on inspection meets the above criteria ADM will issue a full credit excluding original freight charge. If the product does not meet all of the above criteria a restocking fee maybe applied or the items returned back to you at your expense (ADM’s decision).

Although we have an extensive range of products on the Web, we are able to source specialty items which may not be listed. Please contact us on 1300 236 467 or email [email protected] with your product specifications and requirements. We have extensive industry contacts and should be able to provide you with a solution.

We do offer a repair service for many of our instruments. Please contact our technicians on 1300 236 467 or email [email protected] for further information. When a repair is possible and economical we will provide you with a free quotation before proceeding with any repair.

We do offer a limited rental service. Please contact our office on on 1300 236 467 or email [email protected] to talk with one of our technicians regarding your request.

Yes we can offer equipment trials or product demonstrations on certain items in our stock. Please contact our office on 1300 236 467 or email [email protected] to talk with one of our technicians regarding your request.

We rely on the specifications and warranties supplied by the manufacturer of the goods. Most items come with a minimum 12 month warranty.

Contact our office on 1300 236 467 or email [email protected] to talk with one of our technicians prior to sending the faulty product back.

We use three main carriers for our shipping:

1. Couriers Please for Melbourne Metro deliveries.
2. Australia Air Express for Country Victoria and Australia wide airbag (up to 5kg).
3. Direct Freight Express for Country Victoria and Australia wide road freight (over 5kg).

You are welcome to nominate your own carrier on your orders so long the transport company details and your account number are clearly stated on your purchase order.

We can provide you with a tracking number for your goods, please ask for this service when you place your order.

Yes we can provide this service to you but this requires you to provide us with a copy of your packing note with all your customer details clearly listed. This document then accompanies the shipment with none of the transport documents mentioning ADM’s name in any form. An email of the tracking number / con note can also be sent in order for you to track the shipment and a hard copy of the same will be sent with our invoice through the post.

ADM Systems Pty Ltd (the parent company of ADM Instrument Engineering) is a privately owned, Australian, company, which was incorporated in 1986. Our owner and Managing Director is Glenn Bates.

28 006 516 767